The House of Paws Promises: What They Mean & Why St. Louis Pet Parents Trust Us

Maris Miller
20 hours ago
3 min read

Being a pet parent is a full-time job (on top of your actual full-time job). Between work, errands, travel, and life’s chaos, sometimes you need a helping paw. That’s where we come in.

At House of Paws Pet Care, we’re not your average dog walking and pet sitting company. We’re on a mission to raise the standard of pet care in St. Louis—and it all starts with our three core promises.

These aren’t just feel-good phrases on our website. They’re values we live and wag by, and they make a big difference in the lives of our clients (human and furry alike). So, let’s break down each of the HoP Promises—what they mean, why they matter, and how we deliver on them every single day.

Ellie & Dexter, getting ready for a walk in University City!

Promise # 1: Provide Peace of Mind While You're Away

What it Means:

Whether you're working late, weekend tripping, or across the country on vacation, you should never have to wonder, “Is my pet okay?” This promise is about ensuring you always feel connected, informed, and confident in your pet’s care.

Why it Matters:

Our clients are pet parents—nurses, teachers, remote workers, DINKs and SINKs, parents, grandparents, and more—who love their pets like family. You deserve to relax knowing your fur baby is safe, happy, and in trusted hands.

How We Do It:

Real-time visit updates through our easy-to-use app
Photos and visit notes after every visit (yes, we will send you 10 pics of your cat being majestic)
A team that’s communicative, responsive, and actually shows up (on time, every time!)

Promise # 2: Show Our Passion for Animals to Every Pet We Care For

What it Means:

This isn't just a job—it’s our calling. Our team is made up of animal lovers who treat every pet like their own. We celebrate the quirky, the shy, the zoomie-prone, and the grumpy grandpaw alike.

Why it Matters:

Pets know when someone is just phoning it in. Our passion builds trust with animals and comfort with their humans. When your sitter genuinely loves your pets, it shows—in every tail wag, purr, and paw shake.

How We Do It:

Hand-picked, trained, and background-checked sitters and walkers
We take the time to learn each pet’s personality, preferences, and routine
Force-free, fear-free practices—no harsh methods here, just kindness and positive reinforcement
We celebrate the wins: a nervous pup who finally takes a treat, or a cat who lets us in their inner circle? That’s what we live for.

Promise # 3: Raise the Standard of Care for All Pets

What it Means:

Pet care should be more than just food and potty breaks. We’re here to elevate the experience—to go beyond the basics and provide the kind of care that sets the bar in the industry.

Why it Matters:

You want more than the neighborhood kid with a key and a checklist. You want a professional, reliable, and knowledgeable team who takes your pet’s health, safety, and happiness seriously.

How We Do It:

Ongoing team education and pet care certifications
Emergency preparedness training and protocols
Tailored care plans that fit your pet’s individual needs and routines
Transparent communication + customer support that actually supports you

Why These Promises Matter to St. Louis Pet Parents

Whether you're based in Tower Grove, Clayton, Wildwood, Creve Couer, or anywhere in between our clients all have one thing in common: They want the best for their pets. And that’s exactly what our promises deliver—every visit, every walk, every tail wag.

So whether your dog needs a daily stroll, your cat needs vacation companionship, or you just want to never stress about pet care again—House of Paws is here for you.